Business Process Re-engineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.


In BPR, companies start with a blank sheet of paper and rethink existing processes to deliver more value to the customer. They typically adopt a new value system that places increased emphasis on customer needs.


Companies reduce organizational layers and eliminate unproductive activities in two key areas:

  1. they redesign functional organizations into cross-functional teams

  2. they use technology to improve data dissemination and decision making


my experience

I was trained in BPR while in one of my Art Director roles early in my career. Understanding more of a scientific method of observation and documenting the current ecosystem. Understanding 'why', in order to get a complete picture of the es-is environment before you start to make changes.


  • $5+ million savings  :  Co-led the initial push to standardize and redesign the software packaging deliverables across all IBM products resulting in a 5+ million dollar savings over the next 3 years while satisfying user requirements and delivery & fulfillment requirements.

  • 700% reduction time-to-task  :  Co-led the installation initiative to decrease Out-of-Box-Experience starting time (OOBE) by 700%.

  • 50% time savings  :  Created and distributed a notebook of optimal pre-press procedures and checklists, reducing troubleshooting time by 50%.

  • 200% faster  :  2x Faster proof turnaround time by automatically emailing customer when their project was in final output phase, as opposed to 1 day lag time with the previous manual method.



my experience

Early in my IBM career, my Manager submitted my name as a contender for Leadership Excellence, a year-long program to foster upcoming IBM Leaders.


We met 1 day/week for 12 months and explored a diverse range of areas, including:

  • team building

  • problem solving as a team

  • time management

  • presenting

  • fostering creativity

  • conflict management

  • communication

  • identifying personality types

I have used these principles daily for the past
20 years, in order to foster my teams and enable us to work well together to produce our best work possible.



IoT is about connecting your applications, appliances, cars, cities, etc to each other in order to interact with them and to provide actionable insights.


my experience

Within IBM, I have been a member of different IoT brainstorming teams and events. I have also worked with Smarter Cities and Smarter Planet teams to help understand the interconnectedness model and help users surface analytics in time and on demand as well as implementing predictive analytics for utilities and city systems as it relates to future failure/replacement and monitoring.

I am unable to surface most of my brainstorming outputs at this time as they are IP of IBM.



  • As a mentee, this kind of relationship can be incredibly useful. The most tangible benefit is having support in developing hard skills, like prototyping, visual or interaction design. But there’s so much more to mentorship. A great mentor can help clarify long-term goals and develop plans for advancing your career, or train you on soft skills.

  • As a mentor, this relationship can be rewarding, too. Humans are hard-wired to work together, so supporting someone can be intrinsically fulfilling. Mentoring, therefore, is as much a selfless act as it is self-serving. Through mentorship, mentors can develop critical skills, like providing guidance and teaching, or grow close professional relationships with more people.


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my experience

I have been a professional UX / UI Mentor since Q2 2018.

My Student collaboration site



Career Foundry is an online self-paced curriculum of courses designed to prepare adults for a future career in designing user experiences from both the visual and cognitive perspectives.

At any given time, I have between 12 and 24 students that I, and my Tutor team, advise and mentor daily. We conduct working sessions and reviews with our students, as well as promote best practices and share real-world situations and how to navigate those situations.

IDF UX Bootcamp

Starting 2020, I have joined the IDF Mentor Team as a professional Mentor in all aspects of UX and UI Design, resume, portfolio, interviewing, hard/soft skills, etc



We help release the potential of women entrepreneurs, so they can redefine the future. With our support, women and girls start and grow successful businesses – and reclaim the rights and freedoms they are too often denied. As a result, they earn a better living – but that’s only the beginning. Families flourish. Communities prosper. Attitudes shift. Economies grow. And women move the world in a whole new direction.




my experience

I have always done informal research on different projects; home remodeling, crafting, woodworking, etc.


I took this skill and really honed it when I became a UX Designer and implemented research methodologies such as:

  • competitive analysis

  • gap analysis

  • personas

  • user flows

  • iterative user testing

Research page




my experience

I received my Design Thinking education while I was with IBM. IBM further adapted DT into a set of methodologies to create cohesive teams with user-centric outcomes.

I also was introduced to Agile/Lean engineering processes, and learned how to integrate DT and Agile into one comprehensive set of methodologies for both collaboration and asset creation and delivery.

Design thinking deck

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© 2020 T M Adams. All rights reserved.

No unauthorized use or duplication without prior written consent.