resume : title
user experience engineer
IBM : 4/2003 – Present (Interaction / GUI / UX Acquisition Lead)
Team Empowerment: Empowered teams to collaborate and deliver delightful and actionable user interfaces to our clients.
Created synergies and efficiencies across product portfolios, that allowed streamlining of UI implementations, style guides, and reusable design.
Educator/Mentor: Taught IBM Design Thinking to cross-team colleagues in order to centralize the team on processes to enable creative freedom within real-world constraints.
Foster Innovation: Reached Patent level 2 with 5 filed patents and 9 publishes. Teach and Mentor colleagues, worldwide, in patent process and development across IBM.
UX Expertise: Develop UX wireframes expediently to allow the team to focus on solving the issues at hand with increased velocity with a ‘fail fast’ mentality, allowing for iconic outcomes for our users. Focus on clean and consistent UX patterns based on fully developed user personas based on real-world cases and pain points. Reduce time to task by doing deep dives into what the user is really trying to accomplish, not just modifying existing workflow patterns. My specialty is to design/redesign existing UIs to be more immediately consumable, addressing pain points and identifying gaps in the user experience with research and user testing in an Agile environment, employing Design Thinking, in order to connect the user to the technology.
Design Expertise: Design reusable and clean interfaces in order to allow the user to focus on the most important tasks they need to accomplish. Design with an eye to scalability and future implementations as well as leveraging design assets across portfolios with consistency in order to provide a unified user experience.
$5,000,000 savings: Co-Led the initial push to standardize and redesign the software packaging across all IBM products resulting in a 5+ million dollar savings over the next 3 years while satisfying user requirements and delivery & fulfillment requirements.
700% time to task reduction: Co-Led the installation initiative to decrease Out-of-Box-Experience starting time by 700%. Responsibilities include; usability, prototyping, interaction design, gui design, brand compliance, and bluewash as it applies to; team user testing, image IP compliance, install, configuration, and overall look and feel of >15 enterprise-level product portfolios.
enterprise software development
Work extensively with cross-functional and cross-geo teams to develop elegant user interfaces & solve user issues and pain points by employing user testing, personas and use cases as well as working with Support and QA to get a holistic, heuristic picture of past/recent issues, to create successful testing sessions and aggregate the derived data that feeds into the product plan for commitment to develop.
UX Acquisition Design Lead for incoming acquisitions and continued support focal point for all initial cross-team (Dev, Writers, Designers, Product Management, Test, Support, QA, etc.) questions and processes as it relates to software development, GUI, IP, and software development.
Manage the workload/scheduling for a Design team for all visual design components from packaging to GUI for >15 portfolios of offerings as well as maintain adherence to all corporate guidelines. Run user test sessions on prototypes from my team and aggregate the data to roll up visual and functional recommendations and requirements to Development and strategy teams.
Creation and maintenance of a supporting acquisition WIKI containing explanations, descriptions, links, and processes for acquisition's assimilation into IBM.
DBA for an image/metrics repository for requesting and delivering usability and design artifacts.
IBM 4/1997 – 4/2003
Supported the Lotus software product line, including print/marketing collateral, GUI, multimedia, project management, illustration, and prototype.Supported the Lotus software
Created marketing and packaging collateral, database design UI, Iconography, and packaging.
Led an entrepreneurial grass-roots product that utilized aggregated user-reported data to lead people to peer-informed diagnostic self diagnostic possible solutions in an epidemic condition.
American Kennel Club : 3/1989 – 11/1990 (Designer/Systems Manager)
board of directors
Billy DeFrank Center : 3/2005 – 8/2005
design & production consulting
Design Consultant: Genzyme Diagnostics : 3/1993 – 3/2005
GUI Consultant: Twistermedia : 4/2001 – 4/2003
Editorial Design Consultant: Jones & Bartlett Publishing : 2/2001 – 1/2003
Editorial design & GUI Consultant: Creative Office Interiors : 3/1997 – 6/1997
Sr. Designer/Electronic Tech Art Consultant: Prentice Hall Publishing : 1/1996 – 4/1997
Owner: ZexMedia : 9/1983 – 3/1997
Freelance Design Consortium producing the following deliverables: Print/Marketing, Corporate ID, Web, Graphic User Interface (GUI), MultiMedia, Illustration, Fine Art, Music.
Visual Designer/Electronic Tech Art Consultant: Houghton-Mifflin Publishing : 11/1994 – 1/1996
Hired as a Visual Design Lead for specific grade-level book prototyping. Drafted a proposal to keep the technical illustration in-house to use the available Designer resources to illustrate the books. Became the in-house Project Manager for illustration management and scheduling of available Design resources. Notable accomplishments: Saved Houghton-Mifflin $90,000 (300 illustrations, avg of $300 ea market price) by proposing, organizing, and managing in-house talent for illustration creation.
Design Consultant: Blackstone National Golf : 11/1993 – 1/1996
Design/Production Consultant: Fidelity Investments : 8/1994 – 10/1994
Production Consultant: Putnam Investments : 3/1994 – 6/1994
Creative Director: PagrWorks Corp : 3/1992 – 1/1994
Systems/PrePress/Design Consultant: WearGuard : 1/1993 – 6/1993
PagrWorks Corp : 3/1992 – 1/1994
WordTech Corp : 6/1991 – 10/1992
The Conference Board ' 8/1988 – 3/1989
Rowntree Advertising : 7/1987 – 11/1987
WTZA, Chanel 62 (NBC affiliate) : 12/1986 – 7/1987