usability

700% reduction up and running

Co-Led the installation initiative to decrease Out-of-Box-Experience starting time (OOBE) by 700%. (IBM Awards: General Manager's Award for Simplicity, Bravo Award)
Arno Huang, Co-Lead

Ease of Use

Created a calculating device that was later patented as an industry tool that aggregated a series of test data into easily understandable risk categories using visual
queues. (Genzyme Diagnostics)

Complexity reduction

Created technical diagrams and illustrations that allowed the reader to ingest complex concepts at a glance.

time saving

2 weeks --> 2 seconds reduction time-to-task

Lead UX Designer for Google (and the 'Bets) finance/budgeting and operating expense new tool allowing users to immediately see all dimensions of their budget without additional human intervention. (Google Superhero award 2018)

90-100% savings

Reduced turnaround time (by 90%), courier costs (by 100%), and physical supplies (by 90%) by training clients to use online editing and delivery methods.

95% down-time reduction

By standardizing procedures, documenting data, and re-imaging the production machines, reduced the down-time by 95% (Wearguard)

50% savings

Created and distributed a notebook of optimal pre-press procedures and checklists, reducing troubleshooting time by 50%. (Wearguard)

cost savings

$5+ million savings

Co-led the initial push to standardize and redesign the software packaging deliverables across all IBM products resulting in a 5+ million dollar savings over the next 3 years while satisfying user requirements and delivery & fulfillment requirements. (IBM Awards: General Manager's Award for Simplicity, Bravo Award)
Arno Huang, Co-Lead

50% savings

Saved a client 50% in vendor costs by creatively adapting their marketing info into an equally aggressive visual identity using 2 PMS colors instead of 4+ color printing.

$90,000 savings

Saved $90,000 (300 illustrations, avg of $300 ea market price) by proposing, organizing, and managing in-house talent for illustration creation. (Houghton-Mifflin Publishing)

accomplishments quant/qual